Welcome to Our Help Site

• Why can you not send aerosol items overseas?

• Can I have multiple delivery addresses?
• Can I track my delivery?
• Has my order been dispatched?
• How is my order packaged?

• I can't find a product, has it been discontinued?
• I have a marketing or charity request.
• I would like to blog about the products you stock?

• How do I make a payment?
• How do I unsubscribe from newsletter emails?
• How do I update my personal details?
• I entered the wrong address, what should I do?
• I have forgot my password, what shall I do?
• I've received the wrong product , what do I do?
• My order has arrived damaged, what do I do?

See all articles in My Order/Account →

• Do you have a catalogue?
• How do I arrange a return or exchange?
• How do I change or cancel my order?
• What is the status of my order?
• When will I be charged for my order?
• Why can't I log in?

• Have you received my returned goods?
• How do I arrange a return or exchange?

• Can I combine spend from multiple accounts into a single account?
• Can Reward Points be used together with a discount code?
• Do redeemed vouchers expire?
• Do Reward Points expire?
• How can I reset my Reward Points expiry date?
• How does Refer a Friend work?
• How do I use my Reward Points?

See all articles in Reward Points →

• How long do promotions last?