My Order/Account

• How do I make a payment?

  We accept all major credit and debit cards, as well as Apple Pay, Google Pay, Amazon Pay, and PayPal. If you're having trouble completing your payment, try the following steps: Sign out of your account Close all browser tabs and restart your session Ensure you have a stable internet connection I...

• How do I unsubscribe from newsletter emails?

  We would be really sorry to see you go, but if you want to leave behind the thousands of other beauty insiders receiving exclusive news and offers, simply click 'Unsubscribe' at the bottom of any Bath & Unwind newsletter. You can then update your preferences accordingly and your account will ...

• How do I update my personal details?

  If you want to change your personal details such as address or telephone number then sign into your account and update your address or telephone number. If you wish to update your email address, please email our customer service advisors will be happy to help.

• I entered the wrong address, what should I do?

  If you've entered an incorrect delivery address or missed important details (such as a house number or postcode), please email us as soon as possible. Our team processes and packs orders quickly, so the sooner we’re notified, the better the chance we can make changes. Once your order has been pac...

• I have forgot my password, what shall I do?

  Don't worry, it happens. Simply click Forgotten your password to receive a reminder via email. To change your password, log in to your account area and click edit in your account settings, input your new password and click save. This will update your account immediately. Alternatively you can ema...

• I've received the wrong product , what do I do?

  We're sorry you have received the wrong item in your order. We pack all our products with care, and bar code scan every item as it is packed. We have also appointed two members of the team to independently check every order. However, mistakes occasionally happen and we strive to resolve any probl...

• My order has arrived damaged, what do I do?

  We are sorry to hear that your order has arrived damaged. We know lots of companies say it, but we really do take a lot of care to ensure that your order reaches you in the condition you expect. Therefore if you contact us we may ask you a few questions on how you believe the damage occurred so ...

• My order is delayed due to an item on pre-order, what can I do?

  We sometimes offer items for sale before they are in stock to meet growing demand. If we do this then you will be clearly notified before you place your order. You may place an order for one of these items in the same way as you would order other products on our site. Where possible, the estima...

• What happens after I've ordered?

  As soon as you have paid for your order you will receive a confirmation email detailing the delivery address and the products you have ordered. If you spot a mistake, email us as soon as possible. Once your beauty essentials have been picked and carefully packed, the order will be passed to our ...